I am a maintenance operations specialist with over three years of experience supporting network infrastructure and managing maintenance contracts.
I bring a strong foundation processing and coordinating service agreements and resolving network-related issues with efficiency and precision.
I’m known for my attention to detail, adaptability, and strong communication skills. Outside of work, I enjoy expanding my knowledge in automobiles and emerging technologies.
I handle service contract re-approvals, coordinate with cross-functional teams, and ensure all sales orders are processed accurately with proper documentation. I also maintain up-to-date records and data in the CRM system to support efficient sales operations.
Managed Tier 1 support operations for B2B clients, investigating and troubleshooting initial network issues. Handled customer calls and monitored ticket queues to ensure adherence to customer SLAs.
Installed and commissioned Nokia networking devices at customer premises, conducting Factory Acceptance Tests (FAT) to identify areas for improvement and ensuring smooth project delivery.
Detailed mockup for the website layout and design was created, fully functional WordPress website was deployed for non-profit organizations.
Repairs on RF (Radio Frequency) and fixed-line units were conducted at the Nokia Repair Center, Performance metrics analyzed according to established standards.
I graduated with an MBA through distance learning, in opreations management.
I graduated with a B.Tech in Computer Science and Engineering.
I graduated with a Diploma in Computer Engineering.
Graduated with high honors
I bring strong technical expertise and business acumen. I’m eager to leverage both to contribute effectively in this new field.